Refund Policy

Order Placement Guidelines To confirm your registration for our training courses, complete registration details and full payment information are required. You confirm that the information provided is accurate and you are authorized to use the payment method provided. Please note, GST will be applied to all listed prices.
 
Pricing and Refunds We endeavor to ensure that all details on our website, including prices and course availability, are accurate; however, discrepancies may occur. If there is an error in the pricing or payment of a course you’ve registered for, we will contact you promptly to either confirm the updated details or offer a cancellation. Should you opt to cancel, a full refund will be provided if payment has already been made.
 
Course Rescheduling and Cancellations PEPS may cancel courses if there aren’t enough participants. In such cases, we will notify you and offer either a rescheduled course date or a full refund. We cannot be held liable for any costs incurred due to the cancellation of a course. Should unforeseen circumstances such as severe weather or natural disasters occur, participants will have the option to attend a rescheduled session. Failure to attend a course without timely cancellation will result in a charge equal to the registration fee. To modify or cancel a confirmed training session, please contact us via email at [email protected].
 
Administrative Fees Rescheduling a course or event by a participant may incur an administrative fee as stated on the registration page. For more details or clarification, please reach out to us at +603-6201 8200.
 
Refund Policy for NCC Courses Once you have successfully registered for an NCC course, your participation is guaranteed. Participants who provide a valid medical certificate (MC) due to illness may reschedule their session. The following cancellation policy applies:
 
  • Full refund for cancellations made more than 14 days prior to the course date.
  • 90% refund for cancellations made less than 14 days but more than 7 days before the course.
  • 80% refund for cancellations made less than 7 days before the course.
  • No refund will be issued for no-shows, but rescheduling is possible with at least 5 days’ notice prior to the event.

Refund Policy